User's Manual

Troubleshooting
98
For models with the
Recovery application, the HDD capacity
representation in Windows may be smaller than the actual
capacity because the
Recovery application uses a hidden area of
5-20 GB of the HDD to save the recovery image, and that hidden
area is not counted towards the total size available to Windows.
The size of the
Recovery application varies by model.
What is a recovery image?
This refers to specifications about the operating system, drivers,
and software that are converted to a data image. It is required
to recover the computer and is embedded in the computer’s
HDD. However, this is not provided for storage devices where the
capacity is less than 64 GB, due to their small capacities.
How can I recover a computer that does not have the
Recovery application?
Recover the computer with the system recovery function provided
by Windows. Refer to the Recover Functionality item in the help
for more details.