User's Manual

2. Select the 802.1X EAP-SIM authentication profile.
3. Click Connect to try to associate with the network.
Authentication failed because timer expired
Authentication failed because the authentication timer expired while this mobile station was authenticating. A
Rogue access point or a problem with the RADIUS server could have been the reason for the problem.
Recommended action:
● If a rogue access point is suspected, consider adding this access point to the excluded access point list to
prevent the WiFi adapter from connecting to this access point in the future.
● If a rogue access point is not suspected, click the profile in the Profiles list. Click Connect to associate
with the network and attempt to authenticate with the server.
An administrator profile failed to authenticate
This error occurs when the credentials in the profile are not accepted by the authenticator (for example, an
access point or AAA server). Please contact your Administrator to resolve this problem.
Administrator profile did not receive an IP address
The WiFi adapter failed to get a valid IP address. The wireless security password or encryption key does not
match the one used by the access point. Other causes are: the wireless network requires a static IP address;
there is a problem with the DHCP server; or, a general network problem.
To clear this message, contact your WiFi network administrator to help set up your WiFi connection.
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