User's Manual
Table Of Contents
- Use the Intel® PROSet/Wireless WiFi Connection Utility
- Contents
- Use the Intel® PROSet/Wireless WiFi Connection Utility
- Taskbar Icon
- Get Connected
- WiFi Networks List
- Connection Status Icons
- Network Properties
- Network Connection Details
- Intel® Wireless Troubleshooter
- Application Settings (Tools menu)
- Turn Wireless Radio On or Off
- Adapter Settings
- Advanced Statistics (Advanced menu)
- Profile Management
- Profile Wizard General Settings
- Wireless Network Overview
- Security Overview
- Personal Security
- Enterprise Security
- Using the Administrator Tool
- Intel® Wireless Troubleshooter (Tools menu)
- Regulatory Information
- Specifications
- Customer Support
- Warranty Information
- Glossary
Back to Contents
General Troubleshooting
● Basic Troubleshooting
● Intel® Wireless Troubleshooter
● Wireless Event Viewer
● Manual Diagnostics Tool
● Resolving Errors
Basic Troubleshooting
Problem or Symptom Possible Solution
The wireless network card cannot
connect to the access point.
Ensure that your access point is turned on, and that
you have a profile for the wireless network. The
security settings in your profile must match your
access point’s settings.
Ensure that 802.1X is disabled on both your access
point and your wireless card.
The wireless card drops
connection occasionally.
1. Move closer to the access point.
2. Power cycle access point.
3. Update access point firmware from access point
vendor support site.
4. Update the wireless LAN driver.