User's Manual
Table Of Contents
- Welcome
- Getting to know your computer
- Connecting to a network
- Navigating using the keyboard, touch gestures and pointing devices
- Multimedia
- Power management
- Shutting down the computer
- Setting power options
- Using power-saving states
- Using battery power
- Finding additional battery information
- Displaying the remaining battery charge
- Maximizing battery discharge time
- Managing low battery levels
- Inserting or removing the battery
- Conserving battery power
- Storing a user-replaceable battery
- Disposing of a user-replaceable battery
- Replacing a user-replaceable battery
- Using external AC power
- External cards and devices
- Drives
- Security
- Maintenance
- Backup and recovery
- Computer Setup (BIOS) and Advanced System Diagnostics
- Support
- Specifications
- Traveling with the computer
- Troubleshooting
- Electrostatic discharge
- Index
B Troubleshooting
Troubleshooting resources
●
Access website links and additional information about the computer through Help and Support.
To access HP Support Assistant on the Start screen, select the HP Support Assistant app.
NOTE: Some checkup and repair tools require an Internet connection. HP also provides
additional tools that do not require an Internet connection.
●
Contact HP support. For U.S. support, go to
http://www.hp.com/go/contactHP. For worldwide
support, go to
http://welcome.hp.com/country/us/en/wwcontact_us.html.
Choose from the following types of support:
◦
Chat online with an HP technician.
NOTE: When chat is not available in a particular language, it is available in English.
◦
E-mail HP support.
◦
Find HP support worldwide telephone numbers.
◦
Locate an HP service center.
Resolving issues
The following sections describe several common issues and solutions.
The computer is unable to start up
If the computer does not turn on when you press the power button, the following suggestions may
help you determine why the computer does not start up:
● If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be
sure that the outlet is providing adequate power.
NOTE: Use only the AC adapter provided with the computer or one approved by HP for this
computer.
●
If the computer is plugged into an external power source other than an AC outlet, plug the
computer into an AC outlet using the AC adapter. Be sure that the power cord and AC adapter
connections are secure.
84 Appendix B Troubleshooting