User's Manual

Authentication failed due to an invalid user certificate:
Reenter user credentials
This authentication error can be caused by invalid server (domain) credentials.
Use the following steps to resolve this error:
1. Select the appropriate profile from the Profiles list.
2. Click Properties to open the General Settings.
3. Click Next to open the Security Settings. Enterprise Security is selected.
4. Select the appropriate 802.1x Authentication Type.
5. For TTLS and PEAP profiles: Verify that the correct Authentication Type is selected.
6. Click Select and choose another certificate from the list of installed certificates.
7. Click OK.
8. For TLS profiles: Click Select and choose another certificate from the list of installed
certificates.
9. Click OK.
Notes about Certificates: The specified identity should match who the certificate is
issued to and should be registered on the authentication server (for example, RADIUS
server) that is used by the authenticator. Your certificate must be valid with respect to the
authentication server. This requirement depends on the authentication server and
generally means that the authentication server must know the issuer of your certificate as
a Certificate Authority. You should be logged in with the same user name you used when
the certificate was installed.
9. Click Close.
10. Click OK to save the settings.
Incorrect PIN for retrieving certificate: Reenter PIN
The certificate retrieval failed because of an incorrect PIN.
Recommended action: Enter the correct PIN.
Authentication failed because the AAA server is
unavailable
The wireless adapter is associated to the access point, but the 802.1x authentication cannot be
completed because of a response from the authentication server.
Use the following steps to resolve this error:
1. Select the profile
2. Click Connect and attempt to associate with the network and authenticate with the server.