User's Manual

Wireless Event Viewer Information
Level: The severity level of the connection issue is indicated
by an icon.
The severity levels are:
● Information
● Error
● Warning
Description: Brief description of the connection issue.
Date and Time: Date and time of the detected connection
issue. This column can be sorted in ascending or descending
order. Click the column header to sort the displayed events.
Save As
Saves the available log. Use the suggested name or change
it.
Clear
Removes the information in the Wireless Event Viewer.
Resolve Errors
Use the following recommendations to resolve network connection issues detected by Intel Wireless
Troubleshooter.
Authentication failed due to invalid user credentials
Authentication failed due to invalid user name
Authentication failed due to an invalid server certificate
Authentication failed due to invalid server credentials
Authentication failed due to invalid server identity
Authentication failed due to an invalid user certificate
Incorrect PIN for retrieving certificate
Authentication failed because the AAA server is unavailable
The wireless adapter failed to get a valid IP address
Authentication failed because timer expired
Smart Card was unexpectedly removed
Disconnection from an Access Point
GSM adapter was unexpectedly removed
The AAA Server Rejected the EAP Method
Administrator Profile Failed to Authenticate
Administrator Profile Failed to Obtain an IP Address from the DHCP Server
The Application Failed to Start
Authentication failed due to invalid user credentials:
Reenter credentials
This authentication error can be caused by invalid user credentials (could be user name, password or