User's Manual

Use the following steps to resolve this error:
1. Insert the Smart Card.
2. Select the 802.1X EAP-SIM authentication profile.
3. Click Connect to try to associate with the network.
Authentication failed because timer expired
Authentication failed because the authentication timer expired while this mobile station was
authenticating. A Rogue access point or a problem with the RADIUS server could have been
the reason for the problem.
Recommended action:
● If a rogue access point is suspected, consider adding this access point to the excluded
access point list to prevent the WiFi adapter from connecting to this access point in
the future.
● If a rogue access point is not suspected, click the profile in the Profiles list. Click
Connect to associate with the network and attempt to authenticate with the server.
An administrator profile failed to authenticate
This error occurs when the credentials in the profile are not accepted by the authenticator
(for example, an access point or AAA server). Please contact your Administrator to resolve
this problem.
Administrator profile did not receive an IP address
The WiFi adapter failed to get a valid IP address. The wireless security password or
encryption key does not match the one used by the access point. Other causes are: the
wireless network requires a static IP address; there is a problem with the DHCP server; or, a
general network problem.
To clear this message, contact your WiFi network administrator to help set up your WiFi
connection.