User's Manual

This authentication error can be caused by invalid server identity information.
Use the following steps to resolve this error:
1. Select the appropriate profile from the Profiles list.
2. Click Properties to open the General Settings.
3. Click Next to open the Security Settings. Enterprise Security is selected.
4. Click Next.
5. On this screen, if you have selected Validate Server Certificate, then under the
Certificate Issuer drop down menu, be sure you have selected the correct issuer. Or if
you have selected to Specify Server or Certificate Name, be sure that a valid server of
certificate name is entered. Or if you have selected Any trusted CA, be sure that the
CA certificate is installed in the Trusted Root CA store.
6. Click OK to save the settings.
Authentication failed due to invalid server credentials: Reenter
server credentials
This authentication error can be caused by an invalid server (domain) credential.
Use the following steps to resolve this error:
1. Select the appropriate profile from the Profiles list.
2. Click Properties to open the General Settings.
3. Click Next to open the Security Settings. Enterprise Security is selected.
4. Select the appropriate 802.1X Authentication Type.
● For TTLS, PEAP and EAP-FAST profiles: Select Use the following for User
Credentials.
● Verify the Domain information.
● If Use Windows logon user name or password or Prompt for the
user name and password is selected, verify that the correct domain
credentials information is used when you connect to the wireless
network. NOTE: This option is only available if you have the Single Sign
On Pre-logon Connect component installed.
● For LEAP profiles: Select Use the following user name and password and
verify the domain is correct. If Prompt for the user name and password is
selected, verify that the correct domain and password information is entered
when you connect to the wireless network. (Must match what appears on the
Security settings window.)
5. To save the settings, click OK.