User's Manual

Authentication failed due to invalid user credentials: Reenter
credentials
This authentication error can be caused by invalid user credentials when using TTLS, PEAP,
or LEAP profiles.
Use the following steps to resolve this error:
1. Select the appropriate profile from the Profiles list.
2. Click Properties to open the General Settings.
3. Click Next to open the Security Settings. Enterprise Security is selected.
4. The 802.1X Authentication Type should be selected.
❍ For TTLS and PEAP profiles:
■ if you selected Use the following for User Credentials, verify that the
User Name, Domain, and Password are correct.
■ if you selected Use the Windows logon or Prompt each time I
connect, verify that the correct user credentials information is used
when you connect to the wireless network.
❍ For LEAP profiles:
■ if you selected Use the following user name and password, verify
that the User Name, Domain, and Password are correct.
■ if you selected Use the Windows logon user name and password or
Prompt for the user name and password, then verify that the correct
user credentials information is used when you connect to the wireless
network.
5. Click OK to save the settings.
Authentication failed due to an invalid user certificate: Select
another certificate
This authentication error can be caused by an invalid user certificate.
Use the following steps to resolve this error:
1. Select the appropriate profile from the Profiles list.
2. Click Properties to open the General Settings.
3. Click Next to open the Security Settings. Enterprise Security is selected.
4. Select the appropriate Authentication Type.
5. For TLS User: You can select to Use the certificate issued to this computer. Or
you can click Use a user certificate on this computer. Then click Select and
choose another user certificate from the list of installed certificates.
6. Click OK.
7. Click OK to save the settings.