User's Manual

9
2.6.3 Possible Errors
Error Possible Cause
Top LED blinks orange Hardware problem!
ISO 14443 card is not accepted:
(The reader does not respond to the
card)
-Card does not contain a template.
-Card does contain a correct
template.
-Card does contain access control
data.
ISO 14443 card is read but access
control data is not sent to external
system. (Reader beeps three times)
-Finger is not properly scanned.
-Template on card does not match
with fingerscan
Enroll card is not accepted.
(The reader does not respond to the
card)
-The Enroll code on the Enroll card
does not match with the EnrollCode in
the SmartTOUCH
TM
reader.
-The EnrollCard version on the
EnrollCard is less than the ECVC in
the SmartTOUCH
TM
reader.
-The Enroll card is programmed with
the wrong encryption keys.
A finger scan is not accepted.
(The reader beeps three times)
-The finger is removed from the
scanner before scanning is complete.
-The quality of the scan is not
sufficient.
Data is not written in the card.
(The reader beeps three times)
-The card is removed from the reader
before the writing process is
completed.
-There is insufficient free space
available in the card.
- The MAD write access key in the
card is not the same as the MAD write
access key in the reader.
-A sector in the card is used but not
registered in the MAD.
Erase card is not accepted.
(The reader does not respond to the
card)
-The Enroll code on the Enroll card
does not match the EnrollCode in the
SmartTOUCH
TM
reader.
-The EnrollCard version on the
EnrollCard is less than the ECVC in
the SmartTOUCH
TM
reader.
-The Erase card is programmed with
the wrong encryption keys.
Erasing an ISO 14443 card fails -The card is removed from the reader
before the erasing process is
completed.
-A sector with a template is written
with a different encryption key than
the key in the reader
-The MAD write access key in the card
is not the same as the MAD write
access key in the reader.