Installation Guide

CLAIMS, DAMAGE OR LOSS
THE FORCE / 2
Claims, Damage or Loss
48
These goods were carefully packed and thoroughly inspected before leaving our
factory. Responsibility for its safe delivery was assumed by the carrier upon
acceptance of the shipment. Inspect shipment carefully on the arrival for damage
to contents, shortages or equipment. In case of damage, save container and
packing material for inspection. Claims for loss or damage sustained in transit
must, therefore, be made upon the carrier, as follows:
1. CONCEALED LOSS OR DAMAGE. Concealed loss or damage
means loss or damage which does not become apparent until the merchandise has
been unpacked. The contents may be damaged in transit due to rough handling
even though the carton may not show external damage. When the damage is
discovered upon unpacking, make a written request for inspection by the carrier’s
agent within ten days of the delivery date. Then file a claim with the carrier since
such a claim is the carrier’s responsibility.
2. VISIBLE LOSS OR DAMAGE. Any external evidence of
loss or damage must be noted on the freight bill or the express receipt, and signed
by the carrier’s agent. Failure to adequately describe such external evidence of loss
or damage may result in the carrier refusing to honor a damage claim. The form
required to file such a claim will be supplied by the carrier.
3. SHORTAGE. If the number of containers in the shipment does not
correspond with the transportation bill, obtain carrier's notation of shortage and
signature on transportation bill. When the number of containers is correct, but
ther
e is indica
tion of
pilf
erage, notify carrier in writing with a complete list of
missing merchandise.