Users Manual Part 8

365
Appendix
LIMITED EXPRESS WARRANTY TERMS AND CONDITIONS
Claim Procedure
To be eligible for this Limited Express Warranty, you must notify Insulet of the claimed defect
with the Controller or the Pod within the applicable warranty periods by calling Customer
Care at 1-800-591-3455 (from outside the USA: 1-978-600-7850). For a claim involving the
Controller, you must provide the Controller serial number and a description of the claimed
defect. For a claim involving a Pod, you must provide the Pod lot number and a description of
the claimed defect. You may also be required to verify the date of purchase of the Controller
and/or the Pod, the manufacture date of the Pod and the time of activation of the Pod. Your
failure to follow any of the above steps may result in the denial of coverage under this Limited
Express Warranty. Unless Insulet elects to repair the Controller (which may include, but is
not limited to, a repair kit or replacement part(s) Insulet provides) or refers you to a third
party, you must obtain a prior authorization and return the Controller or the Pod to Insulet.
e Controller or Pod must be properly packaged and returned to Insulet according to
the instructions provided in the Return Merchandise Authorization, or RMA, Kit. With a
prior authorization, Insulet will pay all reasonable freight and transportation charges, where
applicable, incurred in shipping the Controller or Pod to Insulet under this Limited Express
Warranty. For the avoidance of doubt, this Limited Express Warranty does not cover repairs
performed or replacements provided by any person or entity other than Insulet, except those
performed or provided by third parties to which you were explicitly referred by Insulet.
Proof of Purchase
In order to verify the date of purchase, the date of manufacture, or the time of activation
and to determine if the claim under this Limited Express Warranty is within the applicable
warranty periods, Insulet may require that you provide a valid proof of purchase, manufacture
or activation. Your failure to provide a valid proof of purchase, manufacture or activation,
as determined by Insulet, may result in the denial of coverage under this Limited Express
Warranty.
Exclusions
is Limited Express Warranty covers only the original purchaser and cannot be transferred
or assigned with the sale, rental or other transfer of the Controller or of the Pod to any other
person or entity.
is Limited Express Warranty will apply only if the Controller or the Pod at issue has been
used in accordance with the Omnipod 5 Automated Insulin Delivery System User Guide and/
or other written instructions provided by Insulet. THIS LIMITED EXPRESS WARRANTY
DOES NOT APPLY IF THE Controller OR THE POD HAVE BEEN:
• Altered, changed or modied by any person or entity other than Insulet;
• Opened, serviced or repaired by any person or entity other than Insulet;
• Damaged by an act of God or other “force majeure” like event;
• Damaged by misuse, abuse, negligence, accident, unreasonable use, or improper
handling, care or storage;
• Damaged by wear and tear, causes unrelated to defective materials or workmanship
or other circumstances outside of the reasonable control of Insulet.
is Limited Express Warranty does not apply to test strips, batteries that are not provided by
Insulet, other accessories, or related products provided by third parties (e.g., data management
tools, CGMs).
is Limited Express Warranty does not extend to design defects (i.e. claims that the Controller
or the Pod should have been designed in a dierent way).