Users Manual Part 7

Frequently Asked Questions and Troubleshooting 26
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26 Frequently Asked Questions and Troubleshooting
Error when sending insulin instructions to the Pod
A communication error may occur when the Omnipod 5 App attempts to
send insulin delivery instructions to the Pod. If a communication error occurs
when the Omnipod 5 App attempts to send an insulin delivery instruction, the
Omnipod 5 App oers you dierent options.
If the Omnipod 5 App has sent the Pod the instruction and hasn't received
conrmation that it was carried out, the Omnipod 5 App oers these options:
• CHECK STATUS: Move to a new location, then select this option to recheck for
conrmation that the instruction was carried out.
• DEACTIVATE POD: is should not be your rst choice. When you select this
option, you can follow the instructions for replacing your Pod.
If the Omnipod 5 App has not sent the Pod the instruction, the
Omnipod 5 App tells you to move to a new location, and tap TRY AGAIN to
reattempt communication. Aer you tap TRY AGAIN if the next communication
attempt fails, the Omnipod 5 App oers these options:
• CANCEL: Select this option to cancel sending the instruction. In this case, the
Pod continues with its prior insulin delivery mode. You can try to send the
instruction later.
• TRY AGAIN: Move to a new location, then select this option to tell the
Omnipod 5 App to reattempt to send the instruction to the Pod.
• DEACTIVATE POD: is should not be your rst choice. When you select this
option, you can follow the instructions for replacing your Pod.
Error when canceling a bolus
If you are trying to cancel a bolus when a communication error occurs, the
following options become available:
• CANCEL: Select this option to stop attempting to cancel the bolus. e Pod
continues to deliver the bolus.
Note: If the 'cancel bolus' instruction has already been sent, this CANCEL
option is not available.
• TRY AGAIN: Move to a new location, then select this option to tell the
Omnipod 5 App to continue attempting to communicate with the Pod.
• DEACTIVATE POD: is should not be your rst choice. When you select this
option, you can follow the instructions for replacing your Pod.
If the 'cancel bolus' instruction has already been sent from the Omnipod 5 App
when a communication error occurs, the Omnipod 5 App oers these options:
• CHECK STATUS: Select this option to attempt to re-establish communication
with the Pod and obtain the current status of the 'cancel bolus' command