Users Manual Part 7

339
Frequently Asked Questions and Troubleshooting 2626 Frequently Asked Questions and Troubleshooting
Screen shows
Automated
Mode: Limited
Interruption in
communication
between the CGM
and the Pod.
To minimize the risk of interruption,
make sure your Pod and CGM are
worn on the same side of the body.
Wireless communications do not
travel well through the body. For
example, if your sensor is worn on
the abdomen and the Pod is on the
back of the arm, the signal may be
interrupted.
Problem with the
CGM
Check your Dexcom G6 app and
if you don't see CGM values, then
follow instructions there.
Automated
Mode may have
reached the
limits of insulin
delivery, either the
maximum or the
minimum.
Follow the instructions on the
screen to check your glucose. Aer 5
minutes in Manual Mode and you are
condent that your Pod and CGM are
working well, you can switch back to
Automated Mode. See page 298.
26.5. Pod Communication Issues – "Try Again"
Warning: DO NOT apply a new Pod until you have deactivated and
removed the old Pod. A Pod that is not deactivated properly can continue to
deliver insulin as programmed, putting you at risk of over-delivery of insulin,
which can lead to hypoglycemia.
Warning: ALWAYS contact Customer Care if your Omnipod 5 System
Controller is damaged and not working properly. If a Controller replacement
is needed, ALWAYS consult with your healthcare provider to get instructions
on using other backup insulin delivery methods, like insulin injections. Make
sure to check your glucose frequently.
If a Pod communication issue occurs, you will see a "No Pod communication"
message on the POD INFO tab. Follow the on-screen instructions to resolve
the issue. Your Controller will also beep every 10 seconds when there is an
unacknowledged communication issue due to an instruction being unable to be
sent to the Pod.
Tip: When there is a communication issue, the Omnipod 5 App oers you
options to help you resolve it. It is in your best interest to leave any options to
DISCARD or DEACTIVATE POD as the last choice aer trying the other option(s).