Users Manual Part 7

Frequently Asked Questions and Troubleshooting 26
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26 Frequently Asked Questions and Troubleshooting
Issue Possible Cause What you can do
CGM values no
longer show up in
the Omnipod5
App. Instead,
there are dashed
lines. e
DexcomG6 app
does not show a
problem.
e most likely
reason for this
to happen is an
interruption in
communication
between the CGM
and the Pod.
To minimize the risk of interruption,
make sure your CGM and Pod are
worn on the same side of the body.
Wireless communications do not
travel well through the body. For
example, if your CGM is worn on
the abdomen and the Pod is on the
back of the arm, the signal may be
interrupted. Try to keep the Pod and
CGM on the same side of the body to
maximize your time in Automated
Mode.
You can also try deleting the CGM
transmitter serial number and re-
entering it.
¾ Go to: Menu button ( ) >
Settings > CGM Transmitter.
is resets the communication
between the CGM and the Pod.
CGM values on
the DexcomG6
app look dierent
from those on the
Omnipod5 App.
e Dexcom G6
app receives CGM
values directly
from the sensor.
e Omnipod 5
App receives
CGM values
from the Pod.
Occasionally, there
is a slight delay
before the value
is updated on the
Omnipod 5 App.
e dierence should be minor.
To bring the value up to date, bring
the Controller or smartphone close to
the Pod.