Users Manual Part 7

Frequently Asked Questions and Troubleshooting 26
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26 Frequently Asked Questions and Troubleshooting
Issue Possible Cause What you can do
Received an
“Omnipod 5
failed to start”
message
when
opening the
Omnipod 5
App
Your Omnipod 5
App encountered
into a problem
starting up.
1. Close the Omnipod 5 App and
reopen the App
2. If the problem continues contact
Customer Care
Not receiving
important
updates
about insulin
therapy
You force stopped
the Omnipod 5
App. Force stopping
is not the same as
locking your screen
or putting your App
to sleep. It means
stopping the App
from running in
the background.
e App must be
running in order
to notify you of
important updates
regarding your
insulin therapy.
Open the App so you can receive
important updates.
Note: Even if you did force stop the
Omnipod 5 App, your Pod is still
delivering insulin according to the last
instruction it received.