Users Manual Part 7

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Frequently Asked Questions and Troubleshooting 2626 Frequently Asked Questions and Troubleshooting
Caution: DO NOT reset the Omnipod 5 App or clear the app data before
checking with your healthcare provider. is will erase all of your settings,
Adaptive Basal Rate, and history, and require you to change your active Pod.
Before resetting or clearing app data, make sure you have a current record of
your settings and a new Pod with supplies to use when restarting the app.
Caution: DO NOT delete the Omnipod 5 App while you have an active Pod,
and DO NOT clear the Omnipod 5 App data. If you do, your Pod will remain
active, but you will not be able to control your Pod even if you re-install or re-
open the App. You must remove the Pod in order to stop receiving insulin.
Issue Possible Cause What you can do
Omnipod5
App does not
work on the
smartphone
Using a smartphone
that is not
compatible.
If you are not using a compatible
smartphone, you will not be able to use
the Omnipod 5 App. To nd out if your
smartphone is compatible, go to:
https://www.omnipod.com/compatibility.
Controller or
smartphone
operating system is
not compatible.
If your operating system is not
compatible, you will not be able to
use the Omnipod 5 App until your
operating system is updated. Update
your operating system when an update
becomes available.
Omnipod 5 App is
not compatible.
If your Omnipod 5 App is not
compatible, you will not be able to use
the Omnipod 5 App until it is updated.
Update your Omnipod 5 App when an
update becomes available.
Received a
"New Device
Detected"
message
when
signing into
Omnipod 5
App
You are currently
signed into another
device, either
the Controller
or another
smartphone, with
your Omnipod ID.
Note: If you are wearing an active Pod
when signing into a new device, your
current Pod will still be delivering
insulin, but you will not be able to
manage it on the new device.
1. Remove the current Pod in order to
stop receiving insulin.
2. Aer removing the current Pod, you
will need to go through the setup
process again, including pairing a
new Pod and re-entering your CGM
transmitter serial number.