Users Manual Part 7
Frequently Asked Questions and Troubleshooting 26
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26 Frequently Asked Questions and Troubleshooting
Controller Issues
Issue Possible Cause What you can do
Controller
unable to power
on or screen is
unreadable
Device error Try restarting the Controller by
holding down the Power button for
10 seconds. e Controller should
restart and regain communication
successfully. If the issue does not
resolve, call Insulet Customer Care at
1-800-591-3455.
It is important to keep your settings
recorded or written down in a
safe place so that you can start a
replacement system without delay.
Insulet does not keep your insulin
delivery settings.
Screen turns black
(times out) too
soon
Screen Time-Out
setting needs
adjustment.
You can change the screen setting so
that the screen stays on for longer. On
your Controller, go to: Menu button
( ) > Settings > PDM Device >
Screen Time-Out.
is can be set to 30 seconds, 1
minute, or 2 minutes.
Controller unable
to power on and/
or not displaying
a state of charge
while charging
Battery is
discharged (dead)
due to either
prolonged storage
or typical use
(draining capacity
to ~0%) without
charging for an
extended period.
Charge (or continue to charge)
the Controller for 30 minutes. e
Controller should display a state of
charge and be able to power on. If
the issue does not resolve, call Insulet
Customer Care at 1-800-591-3455.
Omnipod5 App Issues
Warning: DO NOT apply a new Pod until you have deactivated and
removed the old Pod. A Pod that is not deactivated properly can continue to
deliver insulin as programmed, putting you at risk of over-delivery of insulin,
which can lead to hypoglycemia.