Users Manual Part 7

Frequently Asked Questions and Troubleshooting 26
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26 Frequently Asked Questions and Troubleshooting
26.1. Omnipod 5 Pump FAQs
e following topics have been frequently asked during the use of Omnipod 5,
and the main causes and recommended actions are listed below.
Pod Issues
Issue Possible Cause What you can do
During Pod
activation,
did not hear
the 2 beep
conrmation
aer lling the
Pod with insulin
Pod not lled with at
least 85 units of insulin.
Make sure the Pod is lled with
at least 85 units of insulin. If you
have lled the Pod with at least
85 units and you still do not hear
2 beeps, you will need to discard
the Pod and start a new one.
e adhesive
around the Pod
keeps liing from
the skin
It is important that
the Pod stays on the
body to ensure that the
cannula stays under the
skin to deliver insulin.
If the area where you
apply the Pod is not
cleaned and dry, the
adhesive may not stick
well.
Make sure that the skin is cleaned
and dry before applying the Pod.
Avoid the use of moisturizers,
oils, conditioners, sunscreen, or
insect repellent around the site.
If there is a lot of body hair, you
may need to clip or shave the area
24 hours prior to Pod change.
Be sure to remove old adhesive
residue from the skin. Insulet has
produced a special tape called
PodPals™ that can help keep the
Pod on for longer.
Pod alarm
sounding
Because the delivery
of insulin is so critical
to your health, it is
important to know if
the Pod stops working.
e Pod may stop
working for many
reasons, for example, a
blockage (occlusion) is
detected, electrostatic
discharge aects
the circuit, or some
interference is detected.
is continuous loud noise is
intended to alert you to remove
the Pod and replace it with a new
one. You can try to deactivate
the Pod with your Omnipod 5
App. Occasionally, the App will
not be able to communicate
with the Pod and you will have
to discard the Pod. In this case,
you will need to remove the Pod
and disable the alarm switch. See
page 197 for guidance.