Users Manual Part 7
325
CHAPTER 26
Frequently Asked Questions and
Troubleshooting
.
Contents
26.1. Omnipod 5 Pump FAQs ......................................... 326
Pod Issues ................................................................326
Finding Out How Much Insulin Was Delivered ..........................327
Controller Issues ..........................................................328
Omnipod5 App Issues ...................................................328
26.2. SmartBolus Calculator FAQs .................................... 332
26.3. CGM FAQs ...................................................... 333
High Glucose Issues ......................................................335
Low Glucose Issues .......................................................337
26.4. Automated Mode FAQs ......................................... 338
26.5. Pod Communication Issues – "Try Again" ....................... 339
Error when sending insulin instructions to the Pod .................340
Error when canceling a bolus ........................................340
Error when activating a Pod ..........................................341
Error when deactivating a Pod .......................................341
26.6. About Keeping Your Omnipod 5 Controller and/or Smartphone
Nearby ................................................................ 341
26.7. Deleting the Omnipod 5 App ................................... 342
26.8. Device Complaints .............................................. 343