Use Instructions
301
Appendix
Customer's Bill of Rights
Mission Statement
Insulet Corporation is dedicated to designing, developing, and distributing
products that provide superior treatment options and lifelong health benets for
people with diabetes.
Scope of Services
Insulet Corporation’s scope of services is limited to providing the
Omnipod 5 Automated Insulin Delivery System.
e Omnipod 5 System consists of the Pod and the handheld, wireless controller
with the Omnipod 5 app, which programs the Pod with insulin delivery
instructions.
Compliance
e Omnipod 5 Automated Insulin Delivery System is manufactured and
distributed by Insulet Corporation. e company is committed to complying with
all federal and state regulations. If you have any questions or concerns regarding
any of our activities, please contact us at 1-800-591-3455 (from outside the United
States, 1-978-600-7850).
Inquiries
Representatives are available to answer product-related inquiries 24 hours per day
at our toll free number, 1-800-591-3455 (from outside the United States, 1-978-
600-7850). For all other questions, concerns, or complaints, please contact us
between the hours of 8:30am and 6:00pm Eastern Time, Monday through Friday,
at 1-800-591-3455 (from outside the United States, 1-978-600-7850). We will
respond immediately whenever possible; some issues may take up to 14 days to
resolve.
CHAP Accredited
Insulet Corporation has been accredited by the Community Health Accreditation
Program (CHAP) since 2007. To learn more about CHAP or to communicate
concerns that you have been unable to resolve directly with the company, please
visit www.chapinc.org or call CHAP at 1-800-656-9656.
Effective Date: 22DEC2020, PCO-000267