Product Info

238
21Troubleshooting
Issue Possible Cause What to do
Opening the
Omnipod 5
app restarts
setup process
You cleared
app data for the
Omnipod 5 app.
is causes you to
lose all your settings
and insulin history.
Note: If you clear data for the
Omnipod 5 app, your current Pod
will still be delivering insulin but you
won't be able to manage it with your
Omnipod 5 app.
1. Remove the current Pod in order to
stop receiving insulin.
2. Aer removing the current Pod, you
will need to go through the setup
process again, including pairing a
new Pod and re-entering your CGM
transmitter serial number.
Tip: You can get your CGM transmitter
serial number from the
Dexcom G6 app.
If you do not have a record of your settings,
contact your healthcare provider for
assistance.
Note: It may take the CGM and Pod up
to 10 minutes to connect.
21.12. About Uninstalling the Omnipod 5 App
If you delete the Omnipod 5 app on your smartphone, all your settings and insulin
history will be removed. If you choose to download the Omnipod 5 app later, you
will have to go through the setup process again, entering all your insulin therapy
settings.
Caution: If you delete the Omnipod 5 app or clear the Omnipod 5 app data while
you have an active Pod, your Pod will remain active. You will not be able to control
the Pod, even if you re-install or re-open the app. You must remove the Pod in
order to stop receiving insulin.
Before you begin
• Use the pages at the end of this User Guide to write down all of your settings,
in case you need them later.
• If you wish to stop receiving insulin, remove your Pod.
To delete the Omnipod 5 app:
¾ Refer to your smartphone's instruction manual to learn how to delete apps.
Trouble-
shooting
Effective Date: 22DEC2020, PCO-000267