Product Info
236
21Troubleshooting
• TRY AGAIN: Select this option to attempt to reestablish communication.
Error When Deactivating a Pod
If a communication error occurs during Pod deactivation, the following options
become available:
• DISCARD POD: Select this option if the "TRY AGAIN" option has not
resolved the problem. is will tell your Omnipod 5 app to unpair from
that Pod. e Omnipod 5 app instructs you to remove your Pod and tap
CONTINUE.
• TRY AGAIN: Select this option to attempt to reestablish communication.
Note: Aer selecting the discard option, you can prevent future alarms from the
discarded Pod by following the instructions in "20.10. Silencing Alarms" on page
217.
Note: If there is an unconrmed bolus when you discard a Pod, the
Omnipod 5 app does not know how much of the bolus was delivered. erefore,
the Omnipod 5 app temporarily disables the Bolus Calculator for a period equal
to your Duration of Insulin Action setting. If you tap the Bolus button while the
Bolus Calculator is disabled, the Omnipod 5 app displays a message that says
"Bolus Calculator temporarily disabled." You can deliver a manual bolus when the
Bolus Calculator is disabled.
21.11. Omnipod5 App Issues
Warning: Do NOT apply a new Pod until you have removed the old Pod. A
Pod that has not been deactivated properly can continue to deliver insulin as
programmed, putting you at risk of over infusion and possible hypoglycemia.
Caution: Clearing app data for the Omnipod 5 app deletes all of your settings
and history. Before clearing app data, check with your healthcare provider; also be
sure you have a written record of your settings so you can use them when you go
through the setup process again.
Caution: If you delete the Omnipod 5 app or clear the Omnipod 5 app data while
you have an active Pod, your Pod will remain active. You will not be able to control
the Pod, even if you re-install or re-open the app. You must remove the Pod in
order to stop receiving insulin.
Caution: Resetting the Omnipod 5 app erases all of your settings and history,
including your Adaptive Basal Rate, Basal Programs, temp basal presets, and
settings such as Target BG, Correction Factor, and IC Ratio. Before using the reset
feature, check with your healthcare provider and be sure you have a written record
Trouble-
shooting
Effective Date: 22DEC2020, PCO-000267