Product Info
235
Troubleshooting21
• CHECK STATUS: Move to a new location, then select this option to recheck for
conrmation that the instruction was carried out.
• DEACTIVATE POD: is should not be your rst choice. When you select this
option, you can follow the instructions for replacing your Pod.
If the Omnipod 5 app has not sent the Pod the instruction, the
Omnipod 5 app tells you to move to a new location and tap TRY AGAIN to
reattempt communication. Aer you tap TRY AGAIN, if the next communication
attempt fails, the Omnipod 5 app oers these options:
• CANCEL: Select this option to cancel sending the instruction. In this case, the
Pod continues with its prior insulin delivery mode. You can try to send the
instruction later.
• TRY AGAIN: Move to a new location, then select this option to tell the
Omnipod 5 app to reattempt to send the instruction to the Pod.
• DEACTIVATE POD: is should not be your rst choice. When you select this
option, you can follow the instructions for replacing your Pod.
Error When Canceling a Bolus
If you are trying to cancel a bolus when a communication error occurs, the
following options become available:
• CANCEL: Select this option to stop attempting to cancel the bolus. e Pod
continues to deliver the bolus.
Note: If the 'cancel bolus' instruction has already been sent, this CANCEL
option is not available.
• TRY AGAIN: Move to a new location, then select this option to tell the
Omnipod 5 app to continue attempting to communicate with the Pod.
• DEACTIVATE POD: is should not be your rst choice. When you select this
option, you can follow the instructions for replacing your Pod.
If the 'cancel bolus' instruction has already been sent from the Omnipod 5 app
when a communication error occurs, the Omnipod 5 app oers these options:
• CHECK STATUS: Select this option to attempt to re-establish communication
with the Pod and obtain the current status of the 'cancel bolus' command
• DEACTIVATE POD: is should not be your rst choice. Select this option to
deactivate the Pod when CHECK STATUS is unsuccessful.
Error When Activating a Pod
If a communication error occurs during Pod activation, the following options
become available:
• DISCARD POD: is should not be your rst choice. Select this option to stop
attempting to use this Pod.
Trouble-
shooting
Effective Date: 22DEC2020, PCO-000267