Product Info

228
21Troubleshooting
21.5. Viewing CGM Values
Issue Possible Cause What to do
Activated a Pod
and can't see
CGM values in
the Omnipod5
app
Problem with the
CGM.
Check your
Dexcom G6 app and
if you don't see CGM values, then
follow instructions there.
CGM transmitter
serial number
is not entered
into the
Omnipod 5 app.
1. Go to: Menu icon ( ) >
Settings > CGM Transmitter.
2. Make sure the correct serial
number is entered. If you have
just connected, it can take up to
20 minutes for values to appear in
the Omnipod 5 app.
You are using
the DexcomG6
receiver.
1. Use the Dexcom G6 app on your
smartphone. e Omnipod 5
app is not compatible with
Dexcom G5 or G6 sensors used
with a receiver.
2. Turn o the Dexcom G6 receiver.
Trouble-
shooting
Effective Date: 22DEC2020, PCO-000267