Product Info

226
21Troubleshooting
21.3. Automated Mode Issues
Issue Possible Cause What to do
Activated a
Pod and unable
to switch to
Automated Mode
You can switch
from Manual
Mode to
Automated
Mode aer you
have activated
a Pod and your
CGM transmitter
serial number is
entered into the
Omnipod 5 app.
¾ Go to: Menu icon ( ) >
Settings > CGM Transmitter.
Tip: Always check that the serial
number entered into the app is the
same as the number on the transmitter
you are wearing.
Screen shows
Automated
Mode: Limited
Interruption in
communication
between the CGM
and the Pod.
To minimize the risk of interruption,
make sure your Pod and CGM are
worn on the same side of the body.
Wireless communications do not
travel well through the body. For
example, if your sensor is worn on
the abdomen and the Pod is on the
back of the arm, the signal may be
interrupted.
Problem with the
CGM
Check your
Dexcom G6 app and
if you don't see CGM values, then
follow instructions there.
Automated
Mode may have
reached the
limits of insulin
delivery, either the
maximum or the
minimum.
Follow the instructions on the screen
to check your BG value. Once you are
condent that your Pod and CGM are
working well, you can switch back to
Automated Mode.
Trouble-
shooting
Effective Date: 22DEC2020, PCO-000267