Product Info

224
21Troubleshooting
Introduction
Omnipod 5 System users have frequently asked about the following topics, which
are detailed next, with their main causes and recommended actions.
21.1. Pod Issues
Issue Possible Cause What to do
During Pod
activation,
did not hear
the 2 beep
conrmation
aer lling the
Pod with insulin
Pod not lled with at
least 85 units of insulin.
Make sure the Pod is lled with
at least 85 units of insulin. If you
have lled the Pod with at least
85 units and you still do not hear
2 beeps, you will need to discard
the Pod and start a new one.
e adhesive
around the Pod
keeps liing from
the skin
It’s important that the
Pod stays on the body
to ensure that the
cannula stays under the
skin to deliver insulin.
If the area where you
apply the Pod is not
cleaned and dry, the
adhesive may not stick
well.
Make sure that the skin is cleaned
and dry before applying the
Pod. Avoid use of moisturizers,
oils, conditioners, sunscreen or
insect repellent around the site.
If there is a lot of body hair, you
may need to clip or shave the area
24 hours prior to Pod change.
Be sure to remove old adhesive
residue from the skin. Insulet has
produced a special tape called
PodPals™ that can help keep the
Pod on for longer.
Pod alarm
sounding
Because the delivery
of insulin is so critical
to your health, it is
important to know if
the Pod stops working.
e Pod may stop
working for many
reasons for example, an
occlusion is detected,
electrostatic discharge
aects the circuit, or
some interference is
detected.
is continuous loud noise is
intended to alert you to remove
the Pod and replace it with a new
one. You can try to deactivate the
Pod with your Omnipod 5 app.
Occasionally, the app will not be
able to communicate with the
Pod. In this case, you will need to
remove the Pod and disable the
alarm switch. is is the button
on the back of the Pod, just the
right of the gold ring. See page 217
for guidance.
Trouble-
shooting
Effective Date: 22DEC2020, PCO-000267