User Manual

Table Of Contents
Alerts and Alarms
121
10
The following table explains what the message could mean and
wha
t you should do.
Alert error message Possible causes Action
Meter Error 1
See user manual for
further instructions.
Blood sample is too small.
Problem with the test strip.
Problem with the meter.
Very low blood glucose: less
than 20 mg/dL.
1. If you have symptoms, such as weakness, sweating, nervousness,
headache or confusion, follow the recommendations of your health-
care provider for treating hypoglycemia.
2. Conduct a control solution test using a new test strip. If the results of
the control solution test are within the range printed on the side of
the test strip vial, retest using blood and a new test strip.
3. If the control solution test does not work, or the error persists, call
Customer Care.
Meter Error 2
See user manual for
further instructions.
Problem with the test strip.
Problem with the meter.
Very high blood glucose:
above 500 mg/dL.
HIGH control solution
applied when temperature
is too cold. (This applies
only to control solution
labeled HIGH.)
1. If you have symptoms, such as thirst, fatigue, excess urination or
blurry vision, follow the recommendations of your healthcare pro-
vider for treating hyperglycemia.
2. Conduct a control solution test using a new test strip. If the results of
the control solution test are within the range printed on the side of
the test strip vial, retest using blood and a new test strip.
3. If the control solution test does not work or the error persists, call
Customer Care.