User's Manual

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CHAPTER 11
Communication Failures
■ The Communication Process
When you turn on or use the Personal Diabetes Manager (PDM),
it establishes communication with the active OmniPod. Usually,
communication occurs quickly. Occasionally, communication
takes longer, and the PDM displays the communication icon dur-
ing that time, in the upper left hand corner of the current screen.
However, if communication does not work, the PDM will walk
you through the necessary steps to re-establish communication.
Communication can fail if the PDM is:
• Too far from the Pod—It must be within 24" (61 cm) when
you are entering or changing settings.
• Interrupted by outside interference—See the “OmniPod
System Federal Communications Commission (FCC) Notice
Concerning Interference” in the Appendices.
■ Failure During Pod Activation or Operation
When you send an instruction from the PDM—such as Start to
begin bolus delivery, or Enable to begin using a different basal
program—the Pod usually responds quickly. However, if the
PDM cannot send your instruction within a few seconds, it dis-
plays the “Communication error” screen (Figure 11-1 on the next
page).
1. Move the PDM closer to the Pod. The PDM will try to commu-
nicate with the Pod again. If communication still fails, you will
see the message in Figure 11-2 on the next page.