User's Manual

Errors, Advisories, and Hazard Alarms
124
10
Error message Possible causes Action
Meter Error 1
See user manual for
further instructions.
• Blood sample is too small.
• Problem with the test strip.
• Problem with the meter.
• Very low blood glucose: less
than 20 mg/dL.
1. If you have symptoms such as weakness, sweating, nervousness, head-
ache, or confusion, follow the recommendations of your healthcare
provider for treating hypoglycemia.
2. Conduct a control solution test using a new test strip. If the results of
the control solution test are within the range printed on the side of the
test strip vial, retest using blood and a new test strip.
3. If the control solution test does not work, or the error persists, call
Customer Support at 800-591-3455 (from outside the United States,
781-457-5098).
Meter Error 2
See user manual for
further instructions.
• Problem with the test strip.
• Problem with the meter.
• Very high blood glucose:
above 500 mg/dL.
• HIGH control solution
applied when temperature
is too cold. (This applies
only to control solution
labeled HIGH.)
1. If you have symptoms such as thirst, fatigue, excess urination, or blurry
vision, follow the recommendations of your healthcare provider for
treating hyperglycemia.
2. Conduct a control solution test using a new test strip. If the results of
the control solution test are within the range printed on the side of the
test strip vial, retest using blood and a new test strip.
3. If the control solution test does not work or the error persists, call
Customer Support at 800-591-3455 (from outside the United States,
781-457-5098).