User's Manual

Troubleshoot Communication Failures
5. If you were entering a command when communication failed,
when communication is reestablished, the system either:
(a) Indicates the command was successful (Figure 10-4) and
displays the next screen in the command sequence within
5 seconds.
(b) Indicates the command was not received by the pump
(Figure 10-5). Press OK.
If you were activating a pump, the system returns to the
previous screen where you can continue activation.
If you were issuing any other command, the system returns
to the Status screen, where you can reissue the command.
For technical support, call Insulet’s 24-hour customer
support at [phone].
6. If you were deactivating a pump when communication failed,
you will see the message in Figure 10-6. Remove and discard
the old pump and then press Continue to activate a new pump.
iXL™ Diabetes Management System User Guide: Troubleshoot Communication Failures 95
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Figure 10-4 Figure 10-5
Figure 10-6