User's Manual

Failure during operation
If the remote is unable to deliver your instructions (such as a
bolus delivery or a change in basal program) to the pump within
6 seconds, you will see the messages in Figure 10-2, in sequence.
1. At the first message, change remote position to improve
communication. You do not need to press any soft keys. The
remote will try to communicate with the pump for another 10
seconds.
2. If communication still fails, you will see the second message.
Change remote position to improve communication. The
remote will try for another 10 seconds (total, 26 seconds).
3. If that attempt fails, and you were originally trying to Cancel
a bolus dose, a hazard alarm will sound.
If you were not trying to cancel a bolus, you will see the
third message. Move to a new area (across a room, to a
different room, or away from electrical appliances). This
time, press Retry.
4. If you press Retry within 2 minutes, the remote will try for
another 26 seconds. If that fails, the hazard alarm will sound.
If you do not press Retry
within 2 minutes, you will see
the screen in Figure 10-3.
Press OK to confirm pump
status. If the status check
fails, the remote will then
sound a hazard alarm.
See Chapter 9, Hazard
and Advisory Alarms,
for more information
about hazard alarms.
94 iXL™ Diabetes Management System User Guide: Troubleshoot Communication Failures
Troubleshoot Communication Failures10
Figure 10-2
1 2
3
Figure 10-3