User's Manual

Troubleshoot Communication Failures

Every time you turn on or use the iXL Remote Controller, it

establishes communication with the active pump. Usually,

communication occurs quickly. However, communication can

fail if the remote is:

• Too far from the pump (it must be within 12 inches when

entering or changing settings).

• Interrupted by outside interference (see FCC Notice in the

Appendices).

In either case, the error is easy to resolve. The remote walks you

through the steps you need to take.

The Communication Failure Sequences

Failure at start up

If you turn on the remote or press Status and the remote cannot

communicate with the pump within 10 seconds, you will see the

messages in Figure 10-1, in sequence.

1. At the first message, change remote position and press Retry.

2. If communication still fails, you will see the second message.

Change remote position and press Retry again.

3. If the second retry attempt does not succeed, you see the

third message. Move to a new area (across a room, to a

different room, or away from electrical appliances) and press

Retry again.

Press Cancel to return to the Status screen, which displays

information as of the last status check.

iXL™ Diabetes Management System User Guide: Troubleshoot Communication Failures 93

Figure 10-1

1 2