Operation Manual

18
Returns Policy
Novellia UK Ltd values its relationship with its customers, and therefore, offers a return policy
for any faulty products purchased directly from Novellia UK Ltd.
To return any faulty products, you must contact Novellia UK Ltd and receive a Credit Return
Authorisation Number within the warranty period. You must receive a Credit Return
Authorisation Number in order to return the product. Call 03301239101 to receive
your Credit Return Authorisation Number.
YOU MUST:
• Provide full contact details.
• Provide a reason for returning the product.
• Post the product and all accompanying components to Novellia UK Ltd,
c/o PO BOX 724, ALTRINCHAM, WA15 5BJ.
• Return the product in the original packaging with all ot her items included
in the purchase and the original purchase receipt.
• Mark the outside of your return shipping box with your Credit Return Authorisation
Number and your first and last name in clearly printed letters.
• This returns policy doesn’t affect your statutory rights.
• Name
• Address
• Model Number
• Reason for return
• Telephone number
• Email
• Place of purchase
• Date of purchase
• Price paid
• Serial number
Details that will be required for any faulty InStylers: