User Manual

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Troubleshooting
Problem Possible reason Try this
Steam leaks from
side of lid.
No sealing ring in the lid. Install a sealing ring.
The sealing ring is damaged or not
properly tted.
Replace the sealing ring.
Food debris attached to the
sealingring.
Remove the sealing ring and clean it
thoroughly.
The lid is not closed properly. Open, then close the lid.
The sealing ring rack is warped
oroff-centre.
Remove the sealing ring from the lid, then
check the sealing ring rack for bends or warps.
Contact Customer Care.
The inner pot rim may be misshapen.
Check for deformation and contact
Customer Care.
The oat valve
does notrise.
Food debris on the oat valve or oat
valve silicone cap.
Remove the oat valve from the lid and clean it
thoroughly. Perform the Initial test run to check
operation and record your ndings. Contact
Customer Care.
Too little liquid in the inner pot.
Check for scorching on the bottom of the inner
pot. Add thin, water-based liquid to the inner
pot according to its size.
5.7 Litres: 375 mL (1½ cups)
7.6 Litres: 500 mL (2 cups)
Float valve's silicone cap is damaged
ormissing.
Install or replace the oat valve and/or
silicone cap.
Float valve obstructed by lid-locking
mechanism.
Tap the oat valve with a long utensil. If the oat
valve does not drop, turn the multicooker off.
Contact Customer Care.
No heat in the inner pot.
Perform the Initial test run to check
operation and record your ndings.
ContactCustomer Care.
Inner pot base may be damaged.
Perform the Initial test run to check
operation and record your ndings. Contact
Customer Care.
Small amount of
steam leaking or
hissing from the
steam release
valve during
cooking.
Quick release switch is not in the
Seal position.
Move the quick release switch to the
Sealposition. Add additional liquid to the
inner pot.
Multicooker is regulating excess
pressure.
This is normal; no action required.
Too little liquid in the inner pot.
Ensure there is at least minimum liquid in the
inner pot.
The display
remains blank after
connecting the
power lead.
Bad power connection or no power.
Check socket to make sure it is powered.
Inspect power lead for damage. If damage is
noticed, contact Customer Care.
Multicooker’s electrical fuse has blown. Contact Customer Care.
Troubleshooting
Problem Possible reason Try this
Steam gushes
from the steam
release valve when
the quick release
switch
is in the Seal
position.
Not enough liquid in the inner pot.
Add thin, water-based liquid to the inner pot
according to its size.
5.7 Litres: 375 mL (1½ cups)
7.6 Litres: 500 mL (2 cups)
Pressure sensor control failure. Contact Customer Care.
Steam release valve is not seated
properly.
Move the steam release switch to Vent then
back to the Seal position.
Error code
appears on the
display and the
multicooker beeps
continuously.
C1
C3
C4
C6
Faulty sensor. Contact Customer Care.
C7
Heating element has failed. Contact Customer Care.
Not enough liquid. Pressure
cooker lid is not used for
pressure cooking functions.
Add thin, water-based liquid to the inner pot
according to its size.
5.7 Litres: 375 mL (1½ cups)
7.6 Litres: 500 mL (2 cups)
Put on the lid and restart.
C8 Incorrect inner pot is used.
Only use a stainless steel Pro Series inner pot
with easy grip handles with the Pro.
Lid
The lid is not in the correct
position for the selected
programme.
Open and close the lid.
Do not use a lid when using Sauté.
Food
burn
High temperature detected
at bottom of inner pot; the
multicooker automatically
reduces the temperature
to avoid overheating.
Starch deposits at the bottom of the inner pot
may have blocked heat dissipation.
Turn the multicooker off, release pressure and
inspect the bottom of the inner pot.
PrSE
Pressure has accumulated
during a non-pressure
cooking programme.
Touch Cancel and Quick Release pressure.
Any other servicing must be performed by an authorised representative.