User Guide

20
Troubleshooting Table (Continued)
Problem
Possible Reason
Solution
8
Display remains
9
blank after con-
necting the power
cord
Bad power connection or no
power.
Inspect the power cord to
ensure a good connection,
check the power outlet is
active.
Cooker’s electrical fuse has
blown
Contact support online
9
All LEDs
flash with
a code
appearing
on screen
C1
code
Faulty temperature sensor
(cannot be detected)
Contact support online
C2
code
Faulty temperature sensor
(short circuited)
Contact support online
C5
code
Temperature is too high
because inner pot is not
placed into the cooker base
Insert the inner pot properly
Temperature is too high
because there is no water in
inner pot
Put food and water in the
inner pot
C6
code
Faulty pressure sensor Contact support online
10
Rice half cooked or
too hard
Too little water
Adjust dry rice and water
ratio according to recipe
Cover opened prematurely
After cooking cycle
completes, leave the cover
on for 5 more minutes
11 Rice too soft Too much water
Adjust dry rice and water
ratio according to recipe
12
Intermittent beeping
after the cooker
starts for a while
Indication of overheating. The
cooker has reduced the
heating temperature, and may
not reach cooking pressure
Starch deposits at the bottom
of the inner pot might have
clogged heat dissipation. Stop
the cooker and inspect the
bottom of the inner pot
13
Occasional ticking or
light cracking sound
The normal sound of power
switching and expanding
pressure board when changing
temperature
Nothing to be worried about
Bottom of the inner pot is wet.
Wipe bottom of the inner pot
dry before cooking