Use and Care Manual

10
Troubleshooting
Any other servicing should be performed by an authorized service representative.
Problem Possible Reason Solution
Steam gushes
from steam
release valve
when quick
release button
is in “Seal”
position
Not enough liquid in the inner pot. Add 1 1/2 cups of a thin cooking liquid to inner pot.
Pressure sensor control failure.
Contact Customer Care at instantpot.com/support or
1-800-828-7280
Steam release valve not seated properly.
Flick quick release button to ensure it is in the
“Seal”position.
Occasional
clicking or light
cracking sound
If steam release value continues for more
than 3 minutes,
Let steam continue to release until oat
valve drops down and you can easily
open the lid. Follow instructions in Care
& Cleaning to clean your steam release
handle and oat valve.
This is normal; no action needed.
Bottom of the inner pot is wet.
Wipe exterior surfaces of inner pot. Ensure
heatingelement is dry before inserting inner pot
intocooker base.
Error Code Meaning of error code
Error code
appears on
display and
cooker beeps
continuously
C1 Sensor open circuit in pressure cooker bottom
C2 SensorshortcircuitinAirFrylid
C6L Low pressure switch abnormal
C6H High pressure switch abnormal
C7 Pressure function on non-pressure for long time
C9 Using Air Fry function. Sensor in Air Fry lid open circuit
PrSE Pressure switch disconnected for non-pressure function
Food burn
Food burn at high temperature pot bottom for
pressurefunctions
Lid Using lid mistakenly or lid is not in the correct position
Pot
Not putting inner pot into base cooker/sensor short
circuit in pressure cooker bottom
In case of error code contact Customer Care at instantpot.com/support or 1-800-828-7280.