Warranty Information

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Teak wood is a natural product and subject to variations in color and grain. A gradual color change of the wood
overtime to a silvery-grey shade is to be expected and reflects the natural aging characteristic of Teak wood.
RUG WARRANTY: Hand knotted rugs are warranted for a period of one (1) year to be free of defects in the material and
workmanship. “Defects” are defined as both cosmetic and imperfections that impair the utility of the product or affect the
structural integrity of the product.
This warranty DOES NOT extend to: Damage due to surging or to fringe, color variations or changes in natural
fibers, roll marks, shedding, matting, crushing, highlighting, shading, watermarking, pooling, ridging, pulls, sprouting,
loss of single tufts of fiber.
COPPER ELEMENTS WARRANTY: Hand hammered copper units and burners are warranted for a period of one (1) year
to be free of defects in the material and workmanship. “Defects” are defined as both cosmetic and imperfections that impair the
utility of the product or affect the structural integrity of the product.
This warranty DOES NOT extend to: wind guard, rust or changing of patina, modification to products, improper
care/maintenance or damage due to improper fuel use.
SPECIAL NOTE: The burner contained in this unit requires use of Super Bio Fuel. Operation with use of any other
fuel voids the warranty.
FREIGHT: It is the customer’s responsibility for freight and packaging charges to and from Peak Season’s Service Center on
replacement parts for warranty and non-warranty items. We recommend that the consumer work in tandem with the authorized
dealer from which the product was purchased to ship and receive replacement product as well as facilitate communication and
payment. We do not recommend delivering to a residence. We ship large, heavy and sometimes fragile product and as a
residence is not normally equipped to receive, unload and maneuver such items, the risk of damaged goods is significantly
higher. Please contact us directly for circumstances in which exceptions exist.
WARRANTY EXCLUSIONS: Manufacturer’s warranty excludes the following: Furniture damaged as a result of being
dropped or other abuse or unreasonable use. Improper assembly, care, cleaning, maintenance or handling. Damage, buckling or
splitting of frame, welds or tubing resulting from exposure to water and freezing temperatures. Corrosion or rusting of
hardware. Scratches and chips resulting from normal wear and tear. Furniture sold as display model, clearance items or other
as-is condition. Freight damage. Damage due to acts of nature, vandalism, fire, God or war. Independently purchased parts or
replacement parts. Loss of time and/or convenience, money, travel, packaging or any other consequential or incidental
damages. In no event shall the manufacturer’s responsibility exceed the value of the replacement product.
REQUIREMENTS & DISCLAIMERS: Save your original hangtag that accompanies your furniture because it contains
specific details on the warranty period. All warranty claims must be submitted with a dated receipt within the warranty period.
Should replacement of the warranted item be unavailable, the manufacturer reserves the right to substitute an item of its choice
similar in style, color and quality. For quality control purposes and verification, we reserve the right to request photographs of
the damaged item or have item returned. The terms of this warranty are subject to change without notice. Warranty is to the
original purchaser and is non-transferable. Warranty covers only Peak Season outdoor furniture. This warranty applies to the
use of product in a commercial application.
To obtain warranty service, please contact Peak Season toll-free at 1-866-563-1732 between the hours of 8:00 am and 5:00 pm
CST, Monday through Friday, or email us at [e-mail].