TV User Guide
12
Insignia NS-20LCD Television
www.insignia-products.com
Maintaining your television
To clean your television screen:
1 Unplug your television to avoid possible 
shock hazard.
2 Use a damp cloth or clean cellulose sponge 
to clean your television screen and trim. Do 
not let water spill into the cabinet or damage 
may occur.
3 Wipe off any excess moisture with a clean 
dry cloth.
4 Polish the cabinet with a quality furniture 
polish to maintain the finish and appearance 
of the cabinet.
Troubleshooting
The most common types of television 
interference are as follows:
Warning
Television sets use high voltage. Do not try to remove the back 
of the cabinet yourself. There are no user serviceable parts 
inside. Opening the cabinet could void your warranty. Refer 
servicing to qualified service technicians.
Caution
Never use strong solvents (such as thinner, benzene, or other 
chemicals) on or near the cabinet. These chemicals can 
damage the cabinet finish.
Notes
• If your television does not operate as expected, unplug the 
power, then plug it back in.
• Displaying a still picture for a long period of time will cause 
the image to “stick” if the input signal is interlaced. The 
stuck image disappears when you briefly turn your 
television off.
Problem Solution
Snowy picture • VHF/UHF: This is 
usually caused by a 
weak signal. Adjust the 
antenna or install an 
antenna amplifier.
Double image or ghosts • VHF/UHF: This is 
usually caused by 
reflections from a tall 
building. Adjust the 
direction of the 
antenna or raise it.
Radio wave interference • VHF/UHF: This is 
usually caused by 
nearby radio 
transmitters or 
shortwave receiving 
equipment.
High-temperature 
electrothermal interference
• VHF/UHF: This is 
usually caused by 
high-temperature 
electrothermal 
equipment in a nearby 
business.
No picture or sound. • Make sure that your 
television is turned on.
• Make sure that the 
power switch on the 
back of the television is 
turned on.
• Make sure that your 
television is plugged in.
Poor or no picture • Make sure that the 
color, brightness, and 
contrast controls are 
correctly adjusted.
•Check for local 
interference.
• Make sure the antenna 
or CATV connector is 
connected correctly.
• The station or cable 
provider may be 
experiencing 
problems. Try a 
different channel.
Poor or no sound • Make sure that the 
volume control is not 
turned down.
• Make sure that the 
mute is not turned on.
•Check for local 
interference.
• Make sure the antenna 
or CATV connector is 
connected correctly.
• The station or cable 
provider may be 
experiencing 
problems. Try a 
different channel.
Remote control does not work • Make sure that you are 
aiming the remote 
control at the remote 
sensor.
• Make sure that you are 
within 16 feet of your 
television.
• Make sure that 
batteries are installed 
correctly.
• Make sure that no 
bright lights are 
striking the sensor 
window in your 
television or remote 
control.
• Make sure that no 
obstacles are between 
your television and 
remote control.
No television signal • Make sure that the 
antenna is tightly 
connected.
Problem Solution










