User Manual

29
4.1 Cu. Ft. Top-Load Washer
www.insigniaproducts.com
USER MAINTENANCE INSTRUCTIONS
Understanding the error codes
Your washer is equipped with an automatic
error-monitoring system to detect and diagnose
problems at an early stage.
Lid is locked or will
not open
• Press the /Start Pause button to pause the washer. You cannot open the lid if the washer is
running.
• After you pause the washer, it may take a few seconds for the lid lock to release.
• If the lid is locked when your washer is not running, press the /Power button to turn on your
washer.
• If power fails while your washer is running, when power is restored, the lid unlocks. Your
washer waits three minutes, then runs the rest of the cycle.
Washer does not
drain or spin
• Check the fuse or reset the circuit breaker.
• Close the lid, then press the /Start Pause button to start your washer. For your safety, your
washer does not spin unless the lid is closed.
• Make sure that the drain hose is not kinked. Straighten as necessary.
• Make sure that the height of the drain hose is within specified limits. See Drainage
requirements on page 15.
• The pipes to your sewer system may be clogged. Contact a plumber or qualified repair
professional.
The water
temperature is not
correct
• Make sure that you have selected the correct temperature.
• Make sure that the water source faucets are fully opened.
• Make sure that the hoses are connected to the correct faucet and water intake connections on
your washer, then flush the lines. See Step 2: Connect the water hoses
on page 16.
• Disconnect the hoses and clean the screens. The hose filter screens may be clogged.
Load is too wet at
the end of the cycle
• Use a high-efficiency detergent to reduce over-sudsing. See Selecting a detergent
on page 23.
• The load may be too small. Very small loads (one or two items) may become unbalanced and
not spin out completely.
Water leaks
• Make sure that all hose connections are tight. See Step 2: Connect the water hoses
on page 16
and Step 3: Connect the drain hose on page 19.
• Make sure that the end of the drain hose is correctly inserted and secured to the drainage
system. See Step 3: Connect the drain hose
on page 19.
• Avoid overloading.
• Use a high-efficiency detergent to reduce over-sudsing. See Selecting a detergent on page 23.
Load has too many
suds
• Use a high-efficiency detergent to reduce over-sudsing. See Selecting a detergent
on page 23.
• If you have “soft” water, reduce the amount of detergent.
• For small or lightly soiled loads, reduce the amount of detergent.
Washer has an odor
•Periodically run a Tub Clean cycle to clean the tub. See Cleaning the tub
on page 28.
• Use a high-efficiency detergent to reduce over-sudsing. Excessive suds collect in nooks and
crannies and cause odor. See Selecting a detergent on page 23.
• Dry the interior of your washer after the total cycle has finished.
PROBLEM SOLUTION
ERROR
CODE
POSSIBLE CAUSE SOLUTIONS
E1 Your washer takes
more than
30 minutes to fill with
water. After water
finishes entering
your washer, the
water level has not
changed in five
minutes.
• Make sure that the lid
is not open.
• Make sure that water
is not leaking. See No
water or not enough
water on page 28.
•Contact Insignia
Customer Care.
E2 The unit takes more
than 10 minutes to
drain.
• See Washer does not
drain or spin on
page 29.
E3 The lid is open.
• Close the lid.
• The door lock or PCB
is failed. Contact
Insignia Customer
Care.
E4 Your washer is out of
balance more than
three times in spin
operation.
• See Washer vibrates
or is too noisy on
page 28.
• Contact Insignia
Customer Care.
F2 The EEPROM failed.
• Contact Insignia
Customer Care.
F5 Load sensing failed.
• Contact Insignia
Customer Care.
F8 Water level sensor
failed.
• Contact Insignia
Customer Care.
Fd Lid lock failed.
• Contact Insignia
Customer Care.
ERROR
CODE
POSSIBLE CAUSE SOLUTIONS
NS-TWM41WH8A_17-0676_MAN_V3_EN.fm Page 29 Tuesday, August 15, 2017 2:12 PM