User's Guide
Table Of Contents
- Cover Page
- Contents
- 1 Introduction and Getting Started
- 2 Touchscreen
- 3 Admin Website
- 4 Advanced Settings
- 5 Troubleshooting and Support
- Overview
- Common Problems and Solutions
- My M2000 powered off without pressing the Power button
- No service is available
- My M2000 has no power/touchscreen doesn’t display when I press the Power button
- I forgot my Wi-Fi password
- I forgot my M2000 Admin website password
- I cannot connect a device to my M2000
- I see the network name, but cannot connect a device to my M2000
- I want to see how many devices are connected
- I want to see the firmware (software) version installed on my M2000
- I want to see the phone number for my M2000
- I want to see the battery level of my M2000
- I want to turn my M2000 off
- I want to know if my M2000 is still on when the touchscreen is dark
- Technical Support
- 6 Product Specifications and Regulatory Information
- 7 Glossary
5G MiFi M2000 USER GUIDE 87
I want to see how many devices are connected
On the M2000 touchscreen: Look below the Connected Devices icon on the Home screen for
the number of connected devices. Tap the icon for details on the connected devices.
On the M2000 Admin website: The Connected Devices panel on the Home page lists the number
of connected devices to the right of Connected Devices. Click in the bottom-right corner of the
panel for details on connected devices.
I want to see the firmware (software) version installed on my M2000
NOTE: Software updates are delivered to the M2000 automatically over the mobile network.
On the M2000 touchscreen: Tap Menu and then swipe up and tap Software Update.
On the M2000 Admin website: Click in the bottom-right corner of the Settings panel and select
the Software Updates tab.
I want to see the phone number for my M2000
On the M2000 touchscreen: Tap Menu and then swipe up and tap About. Your M2000 phone
number is listed as Wireless Number.
On the M2000 Admin website: Click in the bottom-right corner of the About panel and select the
Diagnostics tab. Your M2000 phone number is listed as Mobile number (MDN).
I want to see the battery level of my M2000
On the M2000 touchscreen: You can view the battery icon and percentage on the top
right of the Home screen.
On the M2000 Admin website: You can view the battery icon and percentage on the top right of the
Home page.
I want to turn my M2000 off
Press and hold the Power button on the M2000 for three seconds until you see the Power Off screen.
Then select Shutdown and tap OK.










