User's Guide

5G MiFi M2000 USER GUIDE 86
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 Reorient your device. If you are inside a building or near a structure that may be blocking the
signal, change the position or location of the device. For example, try moving your device
close to a window.
 You are outside your coverage area, or there may be a problem with your account. Check with
your network operator.
My M2000 has no power/touchscreen doesn’t display when I press the Power button
 Make sure the battery is properly seated in the device.
 Check that the battery is fully charged.
I forgot my Wi-Fi password
Tap Wi-Fi Name/Password to see your Wi-Fi name (SSID) and Wi-Fi password.
I forgot my M2000 Admin website password
 Your initial M2000 Admin website password is the same as your Wi-Fi password.
 If you have changed your Admin password, click I forgot the Admin password in the Sign In
display. After you correctly answer the security question you set up, the current password is
displayed.
I cannot connect a device to my M2000
On your M2000: Make sure the Network Signal Strength indicator displays at least one bar and
that the type of network is displayed on the Home screen (for example, 5G).
On the device you want to connect: Make sure Wi-Fi is turned on. The M2000 will broadcast its own
wireless network and name. Open the list of available Wi-Fi networks. Select the M2000 primary or
guest network and enter the password.
NOTE: You can find the primary network name and password by tapping Wi-Fi Name/Password on
your M2000 – swipe left to see the guest network name and password.
Once connected to the Internet, the M2000 Home screen displays the connected device.
I see the network name, but cannot connect a device to my M2000
Tap Wi-Fi Name/Password on the M2000 Home screen to make sure you are using the correct Wi-Fi
password. Swipe left to view the guest network credentials if you are connecting to the guest network.