User's Guide
Table Of Contents
- Cover Page
- Contents
- 1 Introduction and Getting Started
- 2 Touchscreen
- 3 Admin Website
- 4 Advanced Settings
- 5 Troubleshooting and Support
- Overview
- Common Problems and Solutions
- My M2000 powered off without pressing the Power button
- No service is available
- My M2000 has no power/touchscreen doesn’t display when I press the Power button
- I forgot my Wi-Fi password
- I forgot my M2000 Admin website password
- I cannot connect a device to my M2000
- I see the network name, but cannot connect a device to my M2000
- I want to see how many devices are connected
- I want to see the firmware (software) version installed on my M2000
- I want to see the phone number for my M2000
- I want to see the battery level of my M2000
- I want to turn my M2000 off
- I want to know if my M2000 is still on when the touchscreen is dark
- Technical Support
- 6 Product Specifications and Regulatory Information
- 7 Glossary
5G MiFi M2000 USER GUIDE 4
Guest Network Tab ...................................................................................................................................................... 38
Managing Connected Devices ....................................................................................................................................... 40
Connected Devices Page ........................................................................................................................................... 41
Managing Settings ............................................................................................................................................................. 43
Preferences Tab ............................................................................................................................................................. 44
Software Update Tab .................................................................................................................................................. 49
Backup and Restore Tab ............................................................................................................................................. 50
GPS Tab ............................................................................................................................................................................ 52
Advanced Tab ................................................................................................................................................................ 53
Viewing Info About the M2000 ..................................................................................................................................... 54
Internet Status Tab ....................................................................................................................................................... 55
Internet Sessions Tab .................................................................................................................................................. 57
Diagnostics Tab ............................................................................................................................................................. 58
Device Info Tab .............................................................................................................................................................. 60
Logs Tab ........................................................................................................................................................................... 61
Getting Help ......................................................................................................................................................................... 62
Help Tab ........................................................................................................................................................................... 63
Customer Support Tab ............................................................................................................................................... 63
Advanced Settings .................................................................................................................................................................. 64
Overview ................................................................................................................................................................................ 65
Using Advanced Settings ................................................................................................................................................ 65
Networks Tab ................................................................................................................................................................. 66
Manual DNS Tab ........................................................................................................................................................... 67
SIM Tab ............................................................................................................................................................................. 68
Firewall Tab ..................................................................................................................................................................... 70
Mac Filter Tab ................................................................................................................................................................. 71
LAN Tab ............................................................................................................................................................................ 73
Port Filtering Tab .......................................................................................................................................................... 75
Port Forwarding Tab .................................................................................................................................................... 78
VPN Tab ............................................................................................................................................................................ 81
Inseego Connect Tab .................................................................................................................................................. 83
Troubleshooting and Support ............................................................................................................................................ 84
Overview ................................................................................................................................................................................ 85
First Troubleshooting Steps ...................................................................................................................................... 85
Common Problems and Solutions ............................................................................................................................... 85
My M2000 powered off without pressing the Power button ....................................................................... 85
No service is available ................................................................................................................................................. 86
My M2000 has no power/touchscreen doesn’t display when I press the Power button ................... 86
I forgot my Wi-Fi password ....................................................................................................................................... 86
I forgot my M2000 Admin website password .................................................................................................... 86
I cannot connect a device to my M2000 .............................................................................................................. 86
I see the network name, but cannot connect a device to my M2000 ........................................................ 86
I want to see how many devices are connected ............................................................................................... 87
I want to see the firmware (software) version installed on my M2000 ..................................................... 87
I want to see the phone number for my M2000 ................................................................................................ 87
I want to see the battery level of my M2000 ...................................................................................................... 87
I want to turn my M2000 off ..................................................................................................................................... 87
I want to know if my M2000 is still on when the touchscreen is dark ....................................................... 88
Technical Support .............................................................................................................................................................. 88
Product Specifications and Regulatory Information .................................................................................................. 89
Product Specifications ...................................................................................................................................................... 90
Device ............................................................................................................................................................................... 90