User's Guide
Table Of Contents
- Cover Page
- Contents
- 1 Introduction and Getting Started
- 2 Touchscreen
- 3 Admin Website
- 4 Advanced Settings
- 5 Troubleshooting and Support
- Overview
- Common Problems and Solutions
- My M2000 powered off without pressing the Power button
- No service is available
- My M2000 has no power/touchscreen doesn’t display when I press the Power button
- I forgot my Wi-Fi password
- I forgot my M2000 Admin website password
- I cannot connect a device to my M2000
- I see the network name, but cannot connect a device to my M2000
- I want to see how many devices are connected
- I want to see the firmware (software) version installed on my M2000
- I want to see the phone number for my M2000
- I want to see the battery level of my M2000
- I want to turn my M2000 off
- I want to know if my M2000 is still on when the touchscreen is dark
- Technical Support
- 6 Product Specifications and Regulatory Information
- 7 Glossary
5G MiFi M2000 USER GUIDE 21
Band Selection
Use the default values as they appear or adjust them for your environment.
Each network can be accessed over two bands: 2.4 GHz and 5 GHz:
The 2.4 GHz band is supported by all devices with Wi-Fi and should be used by devices that are a
few years old or older. This band passes through walls better and propagates over longer
distances, so it may have a longer range.
The 5 GHz band is best for newer devices. It offers better throughput, reduced interference and
faster data speeds, but does not pass through walls as well as the 2.4 GHz band.
NOTE: You must assign at least one band for the guest network before it can be turned on.
When you make a selection, M2000 notifies you that it is applying changes and returns to the screen
when finished.
Tap Help me choose for more information.
Wi-Fi Name/Password
Use the Wi-Fi Name/Password screens to view information on your primary and guest network and to
find your passwords. (You can also access these screens by tapping the icon on the Home screen.)
Swipe left to view the Guest Wi-Fi Network screen and left again to view information.
To turn on your guest network, assign it at least one band in Wi-Fi Settings > Band Selection.
NOTE: You can change or hide the network name and password information shown on these screens
using the Admin Web UI Wi-Fi pages.










