User's Manual

55
TROUBLESHOOTING
My phone will not switch on
• Check if the battery is inserted correctly
• Check if the battery needs charging. Charging for 20 minutes should provide
enough power to switch the phone on
• If the battery does not charge it has probably exceeded its usage period and
you will need to replace it with a new one
My phone cannot make
or receive calls
• Ensure the SIM card is inserted in the phone and is fully provisioned by your
service provider
• Check you have a valid GPS fix (See Using your GPS location information on
page 37 for more information)
• Ensure the phone’s antenna is fully extended and you have a clear line of sight
to the satellite. See Connecting to the satellite on page 13 for more information.
A least two signal bars are required to make and receive calls
• If you have less than two bars signal strength, rotate the phone and angle
the antenna until the signal strength increases and you are able to make and
receive calls
• If the phone has sufficient signal strength and cannot make or receive calls,
check if Call barring (page 23), Diverting calls (page 24) or Fixed number dialling
(page 25) have been activated
• If you have a prepay subscription, check your prepay balance to ensure
you have sufficient credit to make a call. See Making a balance enquiry
on page 33 for more information
• Contact your service provider if you are unable to resolve the problem
PROBLEM SOLUTION
Click to navigate
21 3
Troubleshooting
2 Welcome
3 Safety
6 Quick reference
9 Getting started
13 Using your IsatPhone 2
34 Location services
40 Phonebook & Contacts
44 Data
45 Personal settings
52 Security
55 Troubleshooting
58 Care and maintenance
60 Regulatory and compliance
63 Disclaimer
64 Accessories
65 Export controls
66 Malware
67 Downloading content
68 Notices
69 Protection of personal information
70 Type and specification
71 Index