User's Guide

7/9 © 2019 Ingenico Inc.
Maintenance
Good rules for proper cleaning of the reader are:
• Do not clean the electrical connections.
• Do not use in any case solvents, detergents, alcoholic or abrasive
products as those materials will damage the plastic or electrical
contacts.
• Avoid exposing the reader to direct sunlight.
• Do not insert anything but cards into the smart card reader slot.
Before cleaning, unplug all cables from the reader.
Troubleshooting
Moby/6500 does not turn on:
• Battery level is too low.
• Check the USB connection.
• Check that the wall plug PSU is fully inserted in the electrical
socket.
If Moby/6500 fails to establish Bluetooth Connection with your mobile
app:
• Check if Moby/6500 is paired to your mobile device using the
mobile app.
• Check if Bluetooth on your mobile device is ON.
• Unpair the reader from your mobile device’s system Bluetooth
Settings, and pair the reader again from the provided mobile app
(refer to the pairing user guide).
• Seek technical support.
Make sure the pairing of the Moby/6500 with your smart
phone/tablet is done from the mobile payment application and
not the device’s system settings.
Cards are not read
• Check that the magnetic card is swiped correctly (with magnetic
stripe inserted into the slot & facing towards the keypad).
• Swipe again the card with a constant movement.
• Check that the magnetic stripe is not damaged, grooved or
cracked.
• Make sure you have correctly inserted the smart card into the
smart card reader and that the card has not been removed before
the transaction is complete.