User's Guide

ManualsBrandsIngenico ManualsPOS EquipmentMobile Payment Terminal

Ingenico Mobile Solutions – 101 Federal St, 7th Floor Boston, MA 02110

Phone: +1.888.589.5885

U S E R G U I D E

Summary of content (9 pages)

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USER GUIDE Ingenico Mobile Solutions – 101 Federal St, 7th Floor Boston, MA 02110 Phone: +1.888.589.
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We recommend that you read this installation guide before use. It will give you the necessary information about usage, safety precautions, installation and maintenance of your Moby/5500 card reader. WARRANTY / SECURITY In order to benefit from the product-related guarantee and to respect security, we ask you to use only accessories delivered in box with the product, entrusting maintenance operations only to an authorized person.
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Security of your Moby/5500 Upon receipt of your card reader you should check for signs of tampering of the equipment. It is strongly advised that these checks are performed regularly. You should check, for example: that the keypad is firmly in place; that there is no evidence of unusual wires that have been connected to any ports on your reader or associated equipment, the chip card slot, or any other part of your reader.
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 A battery indicator is provided on the reader’s display, indicating the charge level of the battery. When connected to a charger, the symbol changes to charging. Moby/5500 Card Reader Moby/5500 allows merchants to convert a smartphone or a tablet into a powerful & secure POS solution. Usage ON To power on the reader press the Side Button. OFF Moby/5500 powers off on its own after a time. Alternatively, you can long press the Side button to turn it OFF.
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Connectivity: Once the Moby/5500 is paired to you mobile phone/tablet, it will automatically connect to your mobile app during subsequent use. The pairing of Moby/5500 with your mobile device has to be performed from the mobile application that comes with the reader. You will not be able to pair the app from your device’s system Bluetooth Settings. Card reading Swiping a card  Insert the card manually in the swiping slot at the top of the reader , magstripe-facing up, as illustrated below.
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Maintenance First of all, unplug all cables from the reader. Good rules for proper cleaning of the reader are:  Do not clean the electrical connections.  Do not use in any case solvents, detergents, alcoholic or abrasive products as those materials will damage the plastic or electrical contacts.  Avoid exposing the reader to direct sunlight.  Do not insert anything but cards into the smart card reader slot. Troubleshooting Moby/5500 does not turn on:  Battery level is too low.
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Operation & Storage Operating conditions Operating temperature +0°C to +50°C (charging), Connections USB C link (5v 500mA) -10° C + 45°C (standalone) Storage conditions Storage temperature from -10°C to +70°C Max relative humidity 5 to 90%, non-condensing at 40°C operational Environment (WEEE, Batteries and Packaging) This product is labeled in accordance with European Directives 2002/96/EC concerning Waste Electrical and Electronic Equipment (WEEE) and 2006/66/EC concerning Batteries and Accumulat
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Packaging waste must also be collected separately to ensure a proper disposal and recycling. Please note that proper recycling of the electrical and electronic equipment and waste batteries will ensure safety of human health and environment. Any Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This device complies with part 15 of the FCC Rules.