MOVE/2500 User Guide www.ingenico.
Contents 1_Introduction 4 2_Présentation 5 2_1 Content of the box 5 2_1_1 Terminal 5 2_2 Overview of the MOVE/2500 6 2_3 Keyboard details and functionality 8 3_Use of the terminal 9 3_1 Switching off the terminal 9 3_2 Reading card 9 4_Installation 11 4_1 Recommendation 11 4_2 USB Terminal connections 4_2_1 uUSB 12 4_3 Opening trap door 12 4_4 SAMs & SIMs 13 MOVE/2500 900022723 R11 000 03/0217 2 12 Copyright© 2017 Ingenico All rights reserved
4_5 Battery 14 4_5_1 Main characteristics 14 4_5_2 Installing the battery 14 4_5_3 Charging the battery 15 4_5_4 Changing the battery 16 4_6 Paper roll 17 4_6_1 Mains characteristics of INGENICO paper roll 17 4_6_2 Installing paper roll 18 5_Recommendations 19 5_1 Safety 19 5_2 Security of your terminal 20 6_Standards 22 6_1 Environment (WEEE, Batteries and Packaging) 22 6_2 FCC/IC Compliance 7_Troubleshooting MOVE/2500 900022723 R11 000 03/0217 22 27 3 Copyright© 2017 In
1_Introduction We hope that you will be fully satisfied with your new terminal MOVE/2500. This terminal is available in different models. Please select by yourself in this documentation items related to your model. Read this guide to understand and make the best use of your terminal. It presents you the necessary information about use, installation, maintenance, safety and security recommendations.
2_Presentation 2_1 Content of the box 2_1_1 Terminal MOVE/2500 terminal unit equiped with a paper roll A battery pack disconnected Power adapter user guide WARNING The power supply unit provided with your equipment is specially designed for Ingenico terminals. Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may damage your terminal. ADVICE Keep the packaging. It must be re-used whenever the terminal is shipped.
2_2 Overview of the MOVE/2500 Terminal unit 2’’4 LCD Display Easy loading printer Backlit keyboard Magnetic card reader Smart card reader MOVE/2500 900022723 R11 000 03/0217 6 Copyright© 2017 Ingenico All rights reserved
Compartment where are located: the battery pack the SAM/SIM slots Weight 275g (without paper roll nor battery) Dimensions (L x w x h) 168x81x69 mm Electrical mains network 100-240VAC / 50-60 Hz - Class II equipment Connections on terminal Micro USB AB serial link Power connector MOVE/2500 900022723 R11 000 03/0217 7 Copyright© 2017 Ingenico All rights reserved
2_3 Keyboard details and functionality Some keys can have other functions according to the applications that are in the terminal. The functions key accesses the different application menus The red key cancels the procedure in progress The yellow key cancels the last character The green key validates input selections and information.
3_Use of the terminal ADVICE Before to use the terminal, always check if the roll of paper is present. 3_1 Switching off the terminal If the battery is empty and the terminal in use is removed from its base, the terminal automatically shuts off. It may also be switch off by pressing simultaneously and (yellow key) for one second. In order to restart the terminal, press board.
Smart card Card reader: insert the card horizontally with the chip facing upwards and leave in position throughout the transaction. Contactless (optional) Bring the card firmly up to the active zone. Keep the card close to the reader during the transaction The 4 virtual LEDs are displayed during the transaction.
4_Installation 4_1 Recommendations Location of the Move/2500 Place the base on flat surface near an electric socket and according to the base to the telephone or an Ethernet socket. The terminal should be placed far from any very hot zones, protected from vibrations, dust, damp and electromagnetic radiation (computer screen, anti-theft barrier etc.).
4_2 USB Terminal connections 4_2_1 uUSB There is an USB connector (MicroAB) on the left side of the Move/2500 Wireless terminal (see below picture). This connector manages Host and Slave connexions.
4_4 SAMs & SIMs The connector modules security SAM/SIM is located inside the terminal, in a closed compartment.
4_5 Battery 4_5_1 Main characteristics Characteristics Li-ion 2900 mAh Charge (power supply-0.6 or 1A) 50% capacity in 1,5 h (1A) ; full capacity in 4 hours (1A) 450 transactions in GPRS with fully charged battery, printing and backlit activated.
Place the battery pack in its compartment. Close the battery compartment trapdoor. Battery compartment 4_5_3 Charging the battery When does the battery need to be charged? On initial start-up, charge the battery for 16 hours under the environmental conditions stated above When used daily, the terminal recharges its batteries each time it is placed on its base. Charging is automatic When used with a terminal power supply: connect the power supply to Move/2500 power connector.
Using the terminal power supply (the terminal is out of its base) Connect the terminal power supply unit to the terminal MicroAB connector located on the left side of the terminal. Connect the power supply unit to the power supply mains network Check to see if the battery moving(=battery charging) symbol is flashing or 4_5_4 Changing the battery It is imperative to use a battery authorized by Ingenico. There is danger of explosion if battery used is not approved by Ingenico.
Connect and install the new battery by following the instructions in section 4.5.2 “Installing battery” In order to preserve the environment, dispose used battery in compliance with current country recycling legislation. (*)The terminal memorizes that there is no battery simply by powering up. It will then correctly perform-full recharge with the next battery.
WARNING Switch off the terminal prior to installing a paper roll. Use only paper approved by Ingenico. The use of non-approved paper is likely to damage the printer of your terminal. 4_6_2 Installing paper roll Open the paper compartment by lifting the catch located at the rear of the terminal and pull the cover to the rear of the terminal.
ADVICE If you insert a new R40 paper roll, tear off the first length (one complete turn to avoid printing on adhesive tape footprint). 5_Recommendations 5_1 Safety Powering down the Move/2500: Disconnect the Move/2500 power supply block adapter from the electrical mains network. Lithium cell The Move/2500 is fitted with an internal lithium cell which can only be accessed by a qualified technician. Battery Move/2500 is fitted with battery specially designed for this terminal.
SAM1/SAM2/SIM1/ (SAM3/SIM2) readers’ compartment The trapdoor for battery, SAM1/SAM2/SIM1/ (SAM3/SIM2), readers located underneath the terminal, must be in place during the normal operation of the terminal. See sections «Removal of SAM1/SAM2/SIM, modules» as well as «Connecting the battery». On airplanes Your handset must be switched off by removing the battery pack. Remove the battery from the terminal when on an airplane.
You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently verified as being trustworthy. The terminal must never be put in or left at a location where it could be stolen or replaced by another device. CAUTION Positioning of the terminal on check stand must be in such a way to make cardholder PIN (Personal Identification Number) spying infeasible.
6_Standards 6_1 Environment (WEEE, Batteries and Packaging) This product is labeled in accordance with European Directives 2002/96/EC concerning Waste Electrical and Electronic Equipment (WEEE) and 2006/66/EC concerning Batteries and Accumulators. Those provisions are requiring producers and manufacturers to become liable for take-back, treatment and recycling upon end of life of equipment and batteries.
You are cautioned that changes or modifications not expressly approved by the part responsible for compliance could void the user’s authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.
Le présent appareil est conforme aux spécifications techniques applicables d’Innovation, Sciences et Développement économique Canada. L’indice d’équivalence de la sonnerie (IES) sert à indiquer le nombre maximal de dispositifs qui peuvent être raccordés à une interface téléphonique. La terminaison d’une interface peut consister en une combinaison quelconque de dispositifs, à la seule condition que la somme des IES de tous les dispositifs n’excède pas cinq. L’IES pour cet appareil est de 0.1.
The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.
7_Troubleshooting The terminal does not turn on Check the battery (is it discharged, is it connected?) A full discharged battery can take long charging time to recover Connect terminal to terminal power supply or put it on powered base Cards are not read Check that the magnetic card is swiped correctly (with magnetic band on terminal side).
“This Document is Copyright © 2017 by INGENICO Group. INGENICO retains full copyright ownership, rights and protection in all material contained in this document. The recipient can receive this document on the condition that he will keep the document confidential and will not use its contents in any form or by any means, except as agreed beforehand, without the prior written permission of INGENICO.
