User's Manual

Page 29
INCORRECT PIN
ENTER PIN
PIN TRIES
EXCEEDED
DO NOT REMOVE CARD
PIN TRIES EXCEEDED
Press ENTER to
Continue with
Signature
19. PIN Entry Failure
If an incorrect PIN has been entered the PINpad and terminal will display ‘INCORRECT PIN’.
The cardholder has three attempts to enter their PIN
after which the terminal will display the message: ‘PIN
TRIES EXCEEDED’
If this message is displayed the customer will need to
contact their card issuer.
The transaction will continue and seek authorisation
with a signature verification. Press the GREEN button to
continue the transaction.
1.
2.
3.
20. Cancelling Transactions
1. CANCELLING BEFORE AUTHORISATION
A transaction can be cancelled at any time before authorisation has been obtained.
Press the RED button. The terminal will display CANCELLED and print a receipt for the customer which
will be marked as cancelled.
Then press the GREEN button and the terminal will print a merchant receipt for your records.
Press and GREEN button again and the terminal will then return to the READY prompt.
2. CANCELLING AFTER AUTHORISATION BUT BEFORE COMPLETION
When carrying out a swiped transaction and the transaction requires cancelling after authorisation has
been obtained, but before the transaction has been completed, press the YELLOW button at the
‘SIGNATURE OK’ prompt to select ‘NO’ and reject the signature.The transaction will be cancelled and a
void receipt will be printed.
3. CANCELLING AFTER COMPLETION OF A TRANSACTION
If the transaction requires cancelling after the transaction has been completed a REVERSAL or a REFUND
will need to be performed. (Please refer to Section 16 for Reversal or Section 8 for Refund)
NOTE: Reversal transactions can only be carried out within 30 seconds of the transaction taking place.
4. CANCELLING THE TRANSACTION BY THE CUSTOMER
If the customer selects to cancel a transaction, they will be asked to confirm if they wish to do so. The
customer will only be prompted to remove their card after the cancellation receipt has been printed. If
the receipt is correct press the GREEN button. A merchant cancellation receipt will then be printed.