Ingenico User Guide 8550 Secure transaction and payment solutions
Contents 1 Presentation .................................................................................................. 3 1.1 Overview of Ingenico 8550 ................................................................... 4 1.2 Touch screen details and functions ....................................................... 6 1.3 Keyboard details and functions.............................................................. 7 2 Use...................................................................................
Ingenico 8550 Thank you for choosing an Ingenico product! We hope that you will be fully satisfied with your new terminal. Your model, the Ingenico 8550, is a mobile terminal: a rugged, compact and light handheld device which is highly secure and EMV level 1 compliant.
1 Presentation Ingenico 8550 is a highly secure mobile payment terminal designed to accept payment using magnetic stripe and smart cards, as well as wireless communication. It has several functions (integrated scanner (optional), touch screen, integrated handstrap, neckstrap (optional), etc.), provides great user comfort and adapts to all situations. The terminal box contains: The terminal 1 stylus; The User Guide; CE certificate of compliance.
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View of the integrated hanstrap View of color touch screen and stylus 5
Ingenico 8550 1.2 Touch screen details and functions The stylus is located on the printer cover. ) To remove it, simply pull on the small black cap. ) Use the stylus to write on the touch screen and perform a signature capture. 0 6 Only use the stylus provided by Ingenico. Using another stylus could damage the touch screen.
1.3 Keyboard details and functions This section describes the key functions for a terminal with no specific application. Some keys may have other functions depending on the applications installed on the terminal. The 2 programmable function keys (F1 & F2) will have different uses depending on the application installed on the terminal The Navigation button allows you to move around within the menus (up, down, left and right).
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2 Use In this section, we assume that the terminal has been installed (battery fully charged) and initialized (see the user guide for the application installed on the terminal). 2.1 Card reading Magnetic stripe card The card can be read either from bottom to top or from top to bottom, with the stripe facing the terminal. A smooth swipe will ensure the card is read correctly. Smart card Insert the card horizontally with the metal chip facing upwards and leave in position throughout the transaction.
Ingenico 8550 2.2 Changing the paper roll Ingenico 8550 features an easy loading printer, for easy paper roll replacement. 0 Only use the thermal paper recommended by INGENICO. 0 Take care; the paper cutter is very sharp! ) Open the terminal cover by pushing ) the two buttons towards the rear. 1 ) 3 10 Remove the remaining paper roll. 2 Insert the new paper roll as indicated ) on the photo. Press the terminal cover to close.
3 Installation and start-up Terminal location Ingenico 8550 is a mobile terminal, supplied with an easily removable rechargeable lithiumion battery with sufficient capacity to operate throughout a typical working day. Operating temperatures +0°C to +40°C Humidity 95% RH without condensation.
Ingenico 8550 3.1 Battery installation 0 Do not touch the terminal battery connectors! ) Remove the neckstrap ) Hold the battery with the connectors facing down ) Position the battery lugs in the spaces provided ) Press down on the battery to close; you should hear a "click".
3.2 Charging the battery 0 Only use the battery supplied with your terminal! Via a charger unit The battery is charged by connecting the terminal to a powered charger unit: the average charge time is 4 hours. Via an optional docking station The docking station allows you to charge a second battery, either independently or together with the terminal battery. The average charge time is 6 hours.
Ingenico 8550 3.3 Terminal connections 3.3.1 Via the charger unit i8550 Power supply unit Charger unit 0 The power supply socket must comply with applicable standards. Ask your installer for advice. Connecting to the power grid 0 The charger unit supplied is specially designed for the terminal. Do not use any other unit. ) Connect the terminal to the charger. ) Connect the power supply unit to the charger unit as shown above and then connect the power supply unit to the power grid.
3.3.2 Via the optional docking station All the connection ports are located at the rear of the docking station. a USB * SELV ** TNV-3 Power supply plug SELV COM1 COM2 RS-232 serial port SELV EXT LINE Telephone line TNV-3 : Safety Extra Low Voltage : Telephone Network Voltage 0 The power supply socket and telephone socket must comply with applicable standards. Ask your installer for advice.
Ingenico 8550 Connecting a telephone to the docking station Connect the telephone cable to the socket marked EXT LINE. Telephone line extension Connecting to a peripheral Switch off the docking station and connect the peripheral cable to the RS232 port marked COM1 or COM2 or to the USB port. Serial port RS-232 USB Connecting to the power grid 0 The power supply unit is specially designed for the terminal. Do not use any other unit.
3.4 Installing a SIM card and a Multimedia card (MMC) The SIM and MMC card connectors are located in the battery compartment on the underside of the terminal. Installing the SIM card ) Remove the battery. ) Unlock the connector by sliding the metal part in the direction shown (OPEN). ) Lift the card housing. ) Insert a SIM card into the housing, paying attention to the direction indicated by the lug. ) Replace the housing.
Ingenico 8550 3.5 Telephone function With the headset provided, Ingenico 8550 can be used as a hands free mobile phone. The 2.5mm headset jack is compatible with most available hands-free kits and comes with an integrated switch, volume control and microphone. The jack pin-out is as follows: 1 2 0 3 4 1 2 3 4 Earphone jack pin-out Speaker Microphone Speaker GND Microphone GND As with all mobile phones, the i8550 is subject to interference which can affect performance. 3.
3.7 Troubleshooting The terminal does not start ) Ensure the battery is charged (see chapter 3.2 “Charging the battery”) ) Ensure the terminal is correctly connected to the charger. ) Check the power supply connection. The printer doesn’t work ) Ensure a paper roll is loaded in the terminal. The printed receipt is blank ) Ensure the paper roll has been loaded correctly (see chapter 2.
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4 Recommendations 4.1 Safety Your terminal meets the strictest safety requirements (VISA PED and CE). As this terminal does not have a power switch, the connector acts as the main transformer. The power supply plug must therefore be easily accessible. Safety instructions for Lithium batteries Keep out of the reach of children. If any elements of the batteries are swallowed, the person should consult a doctor or seek medical assistance immediately.
Ingenico 8550 4.3 General safety Electronic devices Most electronic equipment used, for example, in hospitals or vehicles is adequately protected from RF energy. However, RF energy may cause some operational problems or disturb poorly protected electronic systems. Electronic equipment in vehicles The terminal and vehicle unit both comply with automobile directive 95/54/CE. Ask your sales representative for a connector suitable for use with a vehicle battery.
4.4 ESD precautions The following user-accessible areas within the product are electrostatic sensitive: SIM compartment; main battery contacts. These are indicated by the symbol shown opposite and must only be accessed after taking appropriate precautions. As a minimum precaution, the user should first be electrostatically discharged by touching a suitable metal object. 4.5 WEEE This symbol on the product or on its packaging means that this product should not be treated as household waste.
Ingenico 8550 5 Index B P Battery installation.............................. 12 Paper roll .............................................10 C R Card reading ......................................... 9 Charge level........................................ 13 Charging the battery ........................... 13 Connecting a telephone to the docking station............................................. 16 Connecting to a peripheral.................. 16 Connecting to the power grid..............
NON-CONTRACTUAL DOCUMENT INGENICO has the exclusive rights to this document. It is prohibited to distribute, copy or reproduce in any way part or all of this document without prior authorization from INGENICO, the promoter. Any failure to respect this stipulation shall be considered as an offence and shall be penalized under article L.335-2 and subsequent articles of the Code de la propriété intellectuelle (French intellectual property code).
Your contact 192 avenue Charles de Gaulle 92200 Neuilly sur Seine France Tel.: +33 (0)1 46 25 82 00 - Fax: +33 (0)1 47 72 56 95 www.ingenico.
